Privacy Policy

Privacy Policy
Effective Date: (date of when this is uploaded)

Realms VR ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.realmsvr.co.uk or participate in our virtual reality escape room experiences.

1. Information We Collect
We may collect and process the following data:

Personal Identification Information: Name, email address, phone number, and other contact details provided during booking or inquiry.
Booking Details: Information related to your reservations, such as date, time, and number of participants.
Payment Information: Billing details necessary to process transactions.
Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies. 

2. How We Use Your Information

We use the collected information to:

Process Bookings: Manage and confirm your reservations.
Communicate: Respond to inquiries, send confirmations, and provide updates related to your bookings. 
Improve Services: Analyse usage to enhance our website and offerings.
Marketing: With your consent, send promotional materials about our services.
Legal Compliance: Adhere to applicable laws and regulations.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

Service Providers: Third-party vendors assisting in operations, such as payment processors and email service providers, under strict confidentiality agreements.
Legal Obligations: Authorities when required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccuracies in your data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Limit the processing of your data under certain conditions.
Objection: Object to processing based on legitimate interests or for direct marketing. 
Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse site traffic. You can control cookie preferences through your browser settings. For detailed information, refer to our Cookie Policy.

7. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.